A Loan Officer’s Pledge – to YOU

Dear Friend & Future Client:

If I haven’t had the privilege to do business with you, here is my pledge to YOU.  If you are one of my current Clients, or a Client from years gone by, here is my 10 point pledge to you… to continue to provide you with the best mortgage service by:

1.     Paying attention to your important dates.  For example, we pay close attention to the end date in purchase agreement and move fast to meet that date. In reality, all our files are processed to achieve our clear-to-close in the very quickest possible time frames.  Our underwriting department consistently provides a 1-2 day turn times, which is one of the reasons our clients know we are Fast!  With 2 full time processor/closers working for you and my hands on approach to your loan, our 3 person team does close most FHA & VA loans in 21-28 days.  Non PMI Conventional Loans even quicker.

2.     Spending quality time with you prior to your home purchase.  By meeting in person, we are able to thoroughly review and discuss:  program options, down payment requirements, monthly payments in various price ranges, how escrows work, and answering all your questions on the financing of a new home.

3.     Verifying and double checking on any unique scenarios.  I understand that not all borrowers or properties are the same.  Occasionally, there are unique scenarios for someone’s qualifying, or for an individual property type.  When these situations develop, we check & double check with our underwriter’s, title companies, etc., ahead of time, so there are No un-pleasant surprises later.

4.     Letting you know upfront what is to be expected.  Working with us, you’ll know what’s needed for your loan application, what to expect during the processing, and for your final approval& closing.  Our general flow of the application process is:   Step 1:  – collect items requested for application.  Step 2: – collect items that may be requested based on underwriter’s conditional commitment.  Step 3:  Close on Purchase/mortgage transaction.

5.     Staying cost effective.  Most times, we will have as good or better rates & much lower costs than the competition.  Being efficient & offering great service does NOT have to come with an additional price tag.  In fact, you can get better service with lower closing costs, or larger Lender Credits for the same rate (apples to apples) as the banks and/or credit unions.  We have almost nil in expensive marketing campaigns and monthly marketing contribution expenditures.  Therefore, we have more resources available to put into our staff, so that we can provide exceptional personal service focused on you at a low cost.  We are happy when our future Clients compare our Rates & Costs with the other guys, it often provides us with free advertising later by word of mouth.

6.     Being responsive in communicating, being accommodative, and providing financing examples for customers.  I make a great effort at getting back with people as soon as possible because I am available evenings and weekends.  You can count on me to always be there to answer your questions, prepare financing examples, and pre-approvals when you need them.  I enjoy the relationship and communication with my clients which usually extends well after the loan closing.  I ALWAYS enjoy hearing from them.  We will continue to schedule appointments in the evenings to accommodate your work schedule, with an occasional Saturday appointment when necessary.  I will continue to be on call for you Monday – Saturday’s, and 24/7 when actively engaged in the house hunt with a Realtor.

7.     Issuing Pre-Approval Letters and closing loans quickly.  Let’s face it, in this strong seller’s market, if the right house comes up, a buyer needs to act quick!  Waiting from Saturday until Monday to receive a pre-approval from your lender can make the difference in whether your offer is accepted, or someone else’s is.  Additionally, the time it takes to close can also make a difference in whether your offer is accepted or not.  Your mortgage applications will be quick-in to be processed and approved locally, and quick-out to Close!  We continue to close most all FHA, VA & Conventional loans in less than 4 weeks.

8.     Working with you to help you finance the home you desire and can afford.  I have been very respectful of my client’s desire to keep their monthly payments in a very manageable & affordable range.  Having said that, there are all different types of circumstances that could be discussed where a present day home buyer could very easily afford the payment they are seeking, but may have a difficult time qualifying or being approved for it.  I’ve been in Mortgage Banking for over 27 years (with over 10 years at Polaris Home Funding), working with most of the same underwriters during this time period.  Let our experience work for you in crafting a loan application to help get you approved where others can’t.  Maybe we can’t do that for you now, but maybe we can devise a plan to get you there in 3 months, 6 months or maybe a year.

9.     Being honest & completely transparent with you.  If we can’t do something, I tell you. No false promises to hope to get a deal.  As many of my past and current clients know, if there’s a mortgage program that someone else can do better, faster, or more cost effective than us – I tell you.  Yes, it really is that simple!

10.  Assisting with any questions long after you’ve closed on your loan.  As many of my past clients know, I am accessible for any questions or help that you may have even years down the road. I will continue to place importance on your needs and questions, as well as keep you updated on current mortgage news. Once a client, always a client.

For those whom I work with on a regular basis, you know how much I value your business, and promise to continue to serve you as I have in the past. I will continue to look for new ways that my service can be beneficial to you.  I can’t thank you enough for your business and your referrals.  To those of you who are not past or present clients, hopefully I can gain your business and pledge the same service to you.

http://www.nmlsconsumeraccess.org


Here are just some Testimonials

 

Bob Hein Mortgage p: 616.292.6703